Plain Words

The Complete Plain Words Author: Ernest Gowers Synopsis This classic work on written communication teaches invaluable lessons in how to ‘convey to your readers exactly what you intend to convey’ (page 1). The author explains how effective communication requires hard work, saying ‘few…things are more difficult than to find the right word, and many people are too lazy to try’ (page 4).… Read More Plain Words

Talking with Patients and Families about Medical Error

Talking with Patients and Families about Medical Error Authors: Robert Troug, David Browning, Judith Johnston, Thomas Gallagher SYNOPSIS This book addresses the often overlooked subject of communication between physicians and patients following adverse events. It set out ‘… to explore the critical yet exceptionally difficult conversations that follow adverse events and errors…’ (page xiv). The authors explored the sentiments underpinning… Read More Talking with Patients and Families about Medical Error

Beyond the Checklist

Beyond the Checklist: What Else Health Care Can Learn from Aviation Teamwork and Safety Authors: Suzanne Gordon, Patrick Mendenhall, Bonnie Blair O’Connor BOOK CONTENTS What lessons should healthcare really learn from aviation safety? What ‘major cultural and behavioural shifts’, beyond checklists and briefing protocols, define aviation safety? (page 9). This book is about the core aviation values which, the authors stress,… Read More Beyond the Checklist


Simple: Conquering the Crisis of Complexity Authors: Alan Siegel and Irene Etzkorn BOOK CONTENTS This book addresses the paradox that we all value simplicity but are surrounded everywhere by complexity. The authors explain why complexity thrives in our lives and they offer practical tips to simplify everything. The authors, calling themselves simplicity warriors, argue that complexity impairs every facet of life,… Read More Simple

Humble Inquiry

Humble Inquiry: The Gentle Art of Asking Instead of Telling Author: Edgar Schein BOOK CONTENTS The author of ‘Humble Inquiry’ is a professor of management and his expertise is in organisational culture. He discusses a major hindrance to effective communication, the tendency for people to ‘tell’ rather than ‘listen’ when they discuss task-related issues. This is… Read More Humble Inquiry